Category: Geeks r Us
I updated my Intel IMac to 10.5.3, it seemed to finish, restarted nicely.
After the restart, however, I get the login screen, and it stays there.
I've been told as much from someone who's got vision, the mouse doesn't work, to allow login.
It just says login failed.
There was no password for the acount, beforehand, and it didn't do this with 10.5.2, it just went directly to the desktop and started voice over.
Did I do something wrong, did I accidentily go into single user mode?
hmmm well, if the mouse won't move, wouldn't that mean that its frozen? Mine is still running 10.5.2, and once I give it back, I'm hoping they bring it up to 10.5.3 for next year.
To post 2, this is before the desktop even loads, not after, please reread the post before replying.
I can't even get to the desktop, and I never said that the mouse was frozen.
I said that even though the person who was helping me use the mouse to try to login,
it still failed.
Oh my god. the same thing happened to me. I have no suggestions/solutions, as I'm still stuck... But this is making me feel mildly better/less crazy; at least I'm not the only one this has happened to. I'm going to the apple store sometime this weekend, so hopefully I'll be able to post a solution.
To post 4, thought it was just me, thanks for confirming that this has happened to others, and that there isn't a known solution for it, if I've gotta reinstall and reupdate, I will.
As for me, I had done the update last night before shutting down, and I ran through the same proceedures as spike and everything ran fine afterwards. I'm just as dumbfounded as spike and post 2 are. Let me know, because I may come across this same issue in the near future.
To post 6, believe you meant my post and post 4...:)
One solution might be to boot from the cd, turn VO on, and pull the utilities menu down, and fix the permissions. Just a thought, and sometimes it can really get you out of a jam.
I installed the update on the two Macs in my house, and everything worked just fine.
Jesse, which permissions do I need to change, and change them to what?
What caused the account not to auto login, if you know?
Just repair permissions, and you also may need to reset your password. That happened to me once, but not because of an upgrade. It had to do with restoring a time machine backup.
Guess I'm kinda glad I don't have admin rights on here, because if this one goes down, I can't do anything, because my windows laptop, can't get on my wireless network because of my school's security so I'd be screwed.
Hahaha! If you had a Leopard dvd, you could have them quite easily!
To post 4, what kind of mac do you own, an IMac or Macbook/Macbook Pro?
I have a Macbook. I tried fixing permissions and resetting the password. Unfortunately, this seems to have really screwed something up; now the mouse and keyboard waver between extremely slow and totally unresponsive.
How crazy! If you have an external hard drive kicking around, you could install Leopard to it, boot from it, back up all your important data, and then reinstall to the main drive, unless of course you have other copies of your data somewhere else anywhere, such as a time machine backup. Then, you could just reinstall leopard, and hit your time machine backup to import settings and documents from. That's the great part of OSX. Even if there's a mess, there are graceful ways to back out.
So the only known solution is for me to reformat the mac, reinstall, reinstall all appz, and start from scratch, and hope the update dont' go to hell, again?
Only things that I know I did to tweak the mac ar:
disable spotlight using spotless,
disable the dashboard and 3d look using tinkertool,
uninstall many of the included languages using monolingual,
uninstall some of the included apps
So I'll reformat, install the update, hope it goes fine, and then reinstall the apps.
I don't like it, but o well, everyone learns the hard way, just glad I'm not losing any data.
Well, since Spotlight and Dashboard are kinda integral tools of OSX, perhaps that's what messed you up. Uninstalling languages shouldn't matter though, neither should uninstalling aps, unless they're integral to the OS, like up Spotlight?
Wow! this is frightening. I have not heard anything about this on the mac voiceover list I subscribe too. I updated and all went well without a hitch.
I see, i'll reformat, not disable spotlight, and try the update again, if it fails a second time, then I know its something with my machine, its hardware.
What I don't get is why this update failed, if 10.5.2 with the exact same settings succeeded.
What I also don't get is why someone else who probably did none of those tweaks had the same thing happen to them.
So. Went to the Apple Store today. Apparently, this is a known issue and just sometime... happens. The normal fix is what Jesse said; repairing permissions and resetting the password. Because the world hates me or something, this did not work on my machine. So, the techy guy did... well, I'm not exactly sure what he did. Something with Unix/terminal, I guess. (Sorry, I didn't get all the details, I suck.) Anyway. Eventually, after a loooong time of going "Uh, what the hell?", it was determined that somehow, during the update, my directories had become totally messed up. My primary account wasn't working, and the "super user" account (which can be acc4essed through terminal and used to do repairs, Etc.) wasn't accessible, either. So, as Jesse rightly predicted, the only option was an erase and install. Since not all of my data was backed up and since I didn't want to mess things up further, the guy helping me out is doing the erase and install for me, as well as backing up and replacing my data (that last part is usually something you're charged for, but he isn't charging me). Also, since my trackpad has decided to not work, the top panel of the case is being replaced.
So, long story short, I don't have a Mac right now and am pretty bummed. Bright side is that it's nothing I did wrong, that it's just a fluke with the OS. Another bright side: awesome customer service.
Yes! Love Apple's customer service! The great thing with it is that the cs people actually know what they're doing. My upper case needs replacing as well, but it's because I got one of the early Macbooks with the palm rest that cracks along the edges. Maybe I'll just replace it with a Pro.
wow, that's some awesome customer service. Hope everything goes well for u. O, and don't worry, I wouldn't got what the tech guy was doing too.
To post 21, don't worry about the Unix terminal stuff, would've been nice to know, just in case, seeing as i'm a Linux guy, so Unix isn't that much different, in my opinion.
In my case, I will reformat, and update, before tweaking anything, and will also image before and after tweaking anything.
As to the integral parts of the o/s, that can't be anything that would effect the lock out issues we've been having. I have disabled spotlight and erased all index files and also did the update and I'm working just fine. I was thinking it was an imac issue, but if others on here are having issues with the macbooks for other devices then that is ruled out. I hav ea mac mini and I am, as I've said running just fine. The only things I have no done are uninstall the languages and I have not disabled dash board, though i may do that soon. If those utilities don't effect booting and very crucial system performance, then I don't see why you can't remove them even if they are built into the os. I would have really liked to know what those commands where.....however, if one knows how to make accounts via the command line, I suppose you could just boot witht he dvd and make an account on the system as root, and not have to worry about formatting or doesn't this work? I would imagine that might work and a lot more accessible as well. I will be seeing an apple friend today and I will ask him what exactly this issue is caused by, if he knows.
I got my Mac back and it's working fine. Actually, someone called me from the apple store monday night (the same day I took it in), but I couldn't go pick it up then. My specific problem involved the directories, so it really did need an erase and install. Usually, it doesn't go this far, apparently, but I'm just lucky, I guess.
to post 17, I've heard that running monolingual can seriously mess things up. I have run monolingual in tiger and had no problems, but haven't run it in leopard so have no firsthand experience there. So you may not want to run that the next time around, at least at first.
To post 27, give me a direct url to backup your info regarding monolingual, cause I ran it before updating from 10.5.1 to 10.5.2, and had no issues.
to 28, unfortunately I can't give you a url to back this up. I can tell you where I heard it though. They talked about it on a recent episode of Leo Laporte's Mac Break Weekly podcast. They had previously recommended Monolingual as one of their weekly software picks. They retracted the pick later because they said they were getting reports of it damaging some people's installations. I can't remember exactly when this came up, probably around two months ago.
I guess what I'm saying is that monolingual probably didn't cause your problem, but you never know. What you might try when you do your install, is not run monolingual until you get fully updated to 10.5.3. You could do a full backup of your system at that point, then run monolingual, and if it breaks, then you can restore.
To post 29, thanks for your help, will take that into consideration, if fixing the password gives me no results.
Interesting that one of the pieces of software that I previously used broke my machine, didn't before, but this is a new update, so its expected...:)
If I must reformat, will do so, update everything, then install each aplication and tweak, one at a time.
What is the best disk imaging software for the mac, how voice over friendly is it, is it free?
Ok, update, fixed the password, set it to blank, using the utils menu in the Leopard dvd, no results.
Will try resetting the password to a nonblank password, and try logging in again.
If all things mentioned above do not work, i'll erase and reformat, seeing as the volume says Mac OSX 10.5.2, not 10.5.3.
I'd have done that 2 weeks ago when this board was started, personally! Yay for redundant backups!
Apparently, not to be repetitive, it was some sort of rights issue, after talking to a good mac friend. I'm still confused myself...
Update, reformatted my mac this morning using voice over, custom installed, as follows
all base components
no printer drivers
no extra languages
x11 left alone
no other bundled aplications
install size was 6 gb.
Updated, restarted twice, update went fine this time.
Just gotta install all other apps that I use most often, update took 7 minutes.
Install took 20-30 minutes.
man I am glad to see so many in to mac stuff now. I am a blind user who found the greatness of os x 2 and a half years ago, and am now loving my macbook pro. I just wanted to point out that there is a cool little tool called onyx that will keep your computer running good. one of the things the techies do at the apple store is log in as the super user aka root, and run the daily, weekly, and monthly scripts to clean up and re-initialize data on the machine. they also check console logs, and stuff like that. this program will check your disk structure for errors, and check your permissions. however, you will still need a leopard cd for repairing the damaged data. I ran the update on my mbp and it went fine, the update also ran fine on my friend's old imac, so most likely your directory structures were fubar before the running of the update. and it is also true that if permissions are not correct, then the update will not install correctly. If anyone has any questions, email me at mikedoise@gmail.co
Ah yes...There's another program that does much of the same stuff that I have...If I could only remember the name.
Update, installed Spotless, and Tinkertool, worked great, no errors, all updates applied.
Thanks to everyone for the help and suggestions.
All I gotta do now is image the mac, and I'll be happy:)